Technical Support Engineer · Implementation Specialist · QA

Building Technical Solutions with High-Agency Execution

I bridge the gap between pedagogical goals and technical implementation. Founder of the ESOL Learning Hub (50+ interactive modules).

10+ Shipped Apps
350+ Active Users
Empathy First Data-Driven Trauma Aware

About Me

Marlana Creed

I build products that help adults learn, and I care about making them simple and accessible.

I am a Solutions Engineer focused on outcomes. I use modern development workflows—including AI-augmented coding and rapid prototyping—to ship complex products in days, not weeks. I don't just write code; I orchestrate the entire stack to solve user problems.

As an Adult ESOL Teacher & Developer, I saw students struggle with tools that were not built for them. So I started building my own: 10+ web applications using Python/Flask, React, and Firebase. From a complete learning management system to advisor bulletin boards to educational games, each project solves a real problem I've witnessed firsthand. This experience taught me to troubleshoot technical issues, configure systems, write documentation, and ensure users can successfully adopt new tools.

I'm seeking technical roles in Technical Support, Implementation, QA, or Training & Development where I can combine my technical implementation experience, analytical background, and teaching expertise. I focus on troubleshooting complex systems, configuring technical environments, and ensuring users can successfully adopt and maximize the value of their tools.

Technical Implementation

Python/Flask, React, Firebase, SQL · 10+ shipped applications · 350+ users across projects

Data & Analytics

Tableau, Statistical Analysis, Regression Modeling · Data-informed product decisions

User-Centered Design

Accessibility, ADHD-friendly UX, educational tools

Want to see what I'm thinking about building next?

View My Developer Journal →

Featured Projects

Educational games, accessibility tools, and technical solutions solving real problems

Verb Form Challenge Game
JavaScript React HTML/CSS

Verb Form Challenge Game

Interactive game teaching English verb conjugation across different tenses. Students practice present, past, and future forms with instant feedback and progress tracking.

English Numbers Game
JavaScript React HTML/CSS

English Numbers Game

Interactive number practice game helping English learners master number recognition and pronunciation. Features audio support and progressive difficulty levels.

Random Verb Conjugation Game
JavaScript React HTML/CSS

Random Verb Conjugation Game

Randomized verb conjugation practice with dice mechanics for engaging grammar learning. Covers irregular verbs and multiple tenses with immediate feedback.

Gerund or Infinitive Game
JavaScript React HTML/CSS

Gerund or Infinitive Game

Advanced grammar game teaching proper use of gerunds vs infinitives - one of the trickiest concepts for English learners. Includes examples and explanations.

ADHD Coaching Framework - Notion Dashboard
Notion Stripe Resend iCal Methodology

ADHD Coaching Framework

Evidence-based coaching methodology with 15 interconnected levels addressing executive function challenges. Integrated payment processing, email automation, calendar scheduling, and custom Notion templates for scalable coaching delivery.

ADHD First Aid Kit
React JavaScript Vercel

ADHD First Aid Kit

Comprehensive toolkit with timers, focus tools, and sensory-friendly interfaces for ADHD management. Built with React and designed by/for neurodivergent individuals.

NAV ADHD Coaching Website
HTML/CSS JavaScript Web Design

NAV ADHD Coaching Website

Full-featured ADHD coaching platform with resources, community features, and booking. Designed with neurodivergent-friendly UX principles and accessibility in mind.

ESOL Student Resource Hub
Canva Web Portal HTML/CSS

ESOL Student Resource Hub

Centralized portal for adult ESOL learners with curated links to learning games, practice sites, Google Classroom, syllabus, and community resources (housing help, legal aid, job search). Used weekly by 26 students as their primary resource hub, reducing support questions by 60%.

Free Resources

Worksheets, tools, and activities I've created

ADHD & Mental Health

Tools and resources for neurodivergent individuals and mental wellness

Technical Resources

Code examples, technical guides, and development resources from my projects

Why I'm a Great Fit for Technical Roles

A track record of professional excellence, combining technical strategy with deep user empathy

Strategic Implementation

Shipped and maintained 10+ full-stack applications serving real-world users. Experience orchestrating modern stacks (React, Supabase, Next.js) for high-agency outcomes.

Solutions-Oriented Leadership

I view technical challenges as opportunities for user empowerment. I deconstruct complex issues, manage cross-functional expectations, and lead teams toward technical success.

Systems & Onboarding Expertise

I don't just set up tools; I drive adoption. My professional background in training and development allows me to architect workflows that stick and documentation that scales.

Analytical Rigor

MS Economics background provides a foundation in data verification, workflow optimization, and identifying system-wide improvements with a business-owner's mindset.

Ready to bring this combination of skills to your team?

Let's Connect

Skills & Technologies

Data & Analytics

Python pandas NumPy SQL PostgreSQL SQLite R STATA Tableau Statistical Analysis Regression Analysis Panel Data Analysis Data Visualization Forecasting Data Pipeline Automation

Technical & Development

React JavaScript TypeScript Flask Firebase Supabase HTML/CSS Database Design API Integration Stripe Resend Full-Stack Development Git/GitHub Vercel/Deployment PythonAnywhere Accessibility (WCAG 2.1)

Business & Domain Expertise

Marketing Analytics Data Quality Assurance Economics Education & Training

Let's Connect

Actively seeking Boston-area opportunities in Technical Support, Implementation, QA, or Training & Development.

Email

Phone

770-378-9207

Hiring now? I bring analytical rigor (MS Economics), technical implementation experience with 10+ shipped apps serving 350+ users, problem-solving skills, and real teacher empathy. Ready to contribute to technical support, implementation, QA, or training & development teams in Boston/Cambridge.

Send Me an Email